Privacy Policy

01Who this policy covers

This policy applies to the Paperclip Relay iOS App distributed through the Apple App Store. It does not cover:

• The Paperclip AI server you connect to. That server is operated by you or your organisation. The data inside it (agents, issues, budgets, comments, activity, and so on) is controlled by whoever runs that server, under their own policies. For data held on that server, you or your organisation are the data controller, and WILDSOFT is neither the controller nor a processor of it — we never receive it.
• The Paperclip platform itself, the Paperclip Relay marketing website, or any third-party websites the App may link to.

02How the App is built (and why that matters)

Paperclip Relay has no backend of its own. Every screen reads and writes directly through the documented /api interface of the Paperclip server address you provide. There is no WILDSOFT server, no separate data store, and no "shadow" copy of your data. As a result, the operational data you work with in the App flows only between your device and your own server.

03Information stored on your device

The App stores the following locally on your iPhone:

Content fetched from your server (dashboards, agents, issues, approvals, costs, routines, activity, company logos) is held in memory only while you use the App and is not written to disk or cached. It is discarded when the App closes. The App does not use a local database to retain your server's content.

04Information WILDSOFT collects

For the core functionality of the App, WILDSOFT collects no personal information about you. We do not have servers that receive your activity, and the App contains no analytics or telemetry.

The limited exceptions, which are handled by Apple rather than by us, are:

• App Store distribution and purchases. When you download the App or buy a subscription, Apple processes that transaction and may share with us, through App Store Connect, aggregated and limited reports (such as download counts, subscriber numbers, transaction identifiers, product names, and territory/financial summaries). We do not receive your name, address, or payment-card details.
• Crash and usage diagnostics from Apple. If you have enabled "Share With App Developers" in iOS Settings, Apple may provide us with aggregated, anonymised diagnostic reports. This is controlled entirely by your iOS settings and by Apple.

We do not combine, enrich, or sell any of this information.

05Information we do NOT collect

To be explicit, the App does not:

• send your agents, tasks, approvals, comments, budgets, or any server content to WILDSOFT or any third party;
• include any third-party analytics, advertising, attribution, or crash-reporting SDK (for example: Firebase, Google Analytics, Crashlytics, Sentry, Amplitude, Segment, Meta, or any ad network);
• collect or use an advertising identifier (IDFA), and it does not show the App Tracking Transparency prompt because it performs no cross-app tracking;
• request access to your camera, microphone, photos, contacts, location, calendars, health data, or motion sensors;
• register for or send push notifications;
• log your credentials or server content to any diagnostic or analytics system.

06How information is used

The information stored on your device is used only to make the App work: to keep you signed in to your Paperclip server (the access token); to reconnect to the right server and company when you reopen the App; to lock the App with Face ID / Touch ID if you turn that on; and to space out Apple's optional "rate this app" prompt. We do not use any of this for profiling, advertising, or marketing.

07You and your Paperclip server

The substantive data you see in Paperclip Relay — agent rosters and status, issues and comments, approvals, spend and budgets, activity logs, routines, and company details — lives on your Paperclip server. The App is a window onto that server, using the permissions already assigned to your board-user account. Because that data never reaches WILDSOFT:

• requests to view, create, comment on, approve, or update records are sent straight from your device to your server;
• responsibility for the lawful collection, storage, retention, and deletion of that data rests with you or your organisation as the operator of the server;
• to access, export, correct, or delete that data, or to close your board-user account, use your Paperclip server (or contact whoever administers it), not WILDSOFT.

08App Store, purchases and subscriptions

Paperclip Relay offers paid features through an auto-renewing subscription (monthly and yearly options) purchased via Apple's in-app purchase system.

• Apple is the merchant of record. Your purchase, billing, and payment details are handled by Apple under Apple's Privacy Policy and the App Store terms. WILDSOFT does not see or store your payment information.
• On your device, the App uses Apple's StoreKit to check whether you currently hold an active subscription. This returns only a subscription status; it does not transmit personal data to WILDSOFT, and the App does not validate your subscription against any WILDSOFT server.
• WILDSOFT receives only the limited, largely aggregated transaction and subscriber reports that Apple makes available to developers.
• To manage or cancel a subscription, use Settings → your Apple Account → Subscriptions on your device.

09Face ID and Touch ID

If you enable the optional app lock, Paperclip Relay uses Apple's LocalAuthentication framework to require Face ID, Touch ID, or your device passcode before the App can be opened.

• Your biometric data never leaves your device. It is processed by Apple's Secure Enclave; the App only receives a yes/no result of whether authentication succeeded.
• WILDSOFT never receives any biometric information.

10Device permissions

The App requests only one iOS permission: Face ID, for the optional app lock described above. It requests no other permissions.

11Data sharing and third parties

We do not sell, rent, or share your personal information. The App has no advertising or data-broker relationships. The only parties involved in the App's operation are:

• Your Paperclip server — the destination you choose; controlled by you or your organisation.
• Apple — for App Store distribution, in-app purchases/subscriptions, and (if you opt in via iOS Settings) aggregated diagnostics. Apple acts under its own privacy policy.

We may disclose information only if required by law, but note that we hold almost no information about you to disclose.

12International data transfers

WILDSOFT does not receive your operational data, so there is no transfer of that data to us across borders. Connections from the App go directly to the server address you configure, which may be located wherever you or your organisation host it. App Store and subscription information is processed by Apple, which operates globally, under Apple's policies.

13Data retention

• On your device: the access token and settings remain until you sign out, change them, or delete the App. Fetched server content is kept only in memory and is discarded when the App closes.
• With WILDSOFT: we retain no operational data about your use of the App. App Store and subscription reports provided by Apple are kept only as long as needed for accounting, tax, and business records, in line with applicable law.
• On your Paperclip server: retention is determined by you or your organisation.

14Security

• The access token is stored in the iOS Keychain, restricted to your unlocked device.
• Connections to remote servers are protected by TLS (HTTPS), enforced by Apple's App Transport Security. Plain, unencrypted connections are permitted only to local development addresses (such as localhost, 127.0.0.1, or private 192.168.x.x / .local hosts) that you choose to point the App at on your own network.
• The optional Face ID / Touch ID lock adds a further barrier to opening the App.
• No method of storage or transmission is completely secure; we cannot guarantee absolute security, but the App is designed to keep credentials on your device and out of any third party's hands.

15Your privacy rights

Depending on where you live, you may have rights over personal data, including the rights to access, correct, delete, restrict, port, or object to processing, and (in the EU/UK) to lodge a complaint with a supervisory authority, or (in California under the CCPA/CPRA) to know, delete, correct, and opt out of "sale"/"sharing". Because WILDSOFT holds essentially no personal data about you through the App:

• For the content on your Paperclip server, exercise your rights through your server or its administrator, who is the controller of that data.
• For App Store / subscription data, contact Apple, which controls it.
• For anything WILDSOFT does hold (for example, if you email us), or to ask questions about this policy, contact us at [email protected]. We will respond within the time required by applicable law.

We do not discriminate against you for exercising any privacy right.

16Children's privacy

Paperclip Relay is a professional tool intended for operators of Paperclip AI companies and is not directed to children. It is rated 4+ on the App Store and is suitable for users aged 4 and over. We do not knowingly collect personal information from children. If you believe a child has provided information through the App, contact us at [email protected].

17Changes to this policy

We may update this policy as the App changes. When we make a material change, we will update the "Last updated" date above and, where appropriate, provide notice in the App or on wildsoft.io. Your continued use of the App after an update means you accept the revised policy.

18Contact us

If you have questions about this Privacy Policy or about privacy in Paperclip Relay:

• WILDSOFT LTD
• Email: [email protected]
• Website: wildsoft.io